Department for Work and Pensions (DWP) was founded in 8th June 2001 in the United Kingdom. It was preceded by the Department for Education and Employment. DWP headquarters are based in Caxton House 7th Floor in London. The department consists of four organizations; Job-Centre Plus, the pension service, Disability and Carers and Child Maintenance Group. This implies that the department serves a lot of the UK residents some of whom live in very remote areas. The department realized the essentiality of providing the clients with telephone numbers through which they could make enquiries.
The department`s helpline numbers are certified by the secretary who also ascertained the clients that the telephoning services would be free. Clients are advised to use 0800 055 6688 department`s helpline number to make new benefit claims. Individuals with hearing impairment are advised to use; 0800 023 4888 for text services. The Welsh speakers in the United Kingdom are not disadvantaged as they can use a special helpline number; 0800 012 1888. To access the National Job Centre, clients can use 0345 604 3519 to telephone, 0345 600 0743 to text or 0345 604 4248 for the Welsh speakers. A large population in the UK is in constant need of pension claim services. Individuals experiencing challenges access the services should enquire more through 0800 731 7898 to make a call or 0800 731 7339 to text or 0800 761 7936 for the Welsh speakers.
DWP have embraced the use of digital means to execute their services. This minimizes congestion in DWP`s offices. It also enables the department to serve a wide spectrum of clients from all regions of the UK. Clients are advised to constantly visit the department`s website; www.gov.uk to acquire information about the different services before engaging the use of phone calls. Clients advised to wait for their services to be processed should do so before making more enquiries in order to allow other clients to use the helpline as well. The department has employed a large number of staff in the four organizations which ensures that all the clients are served within the shortest time possible. The success of the department`s helpline numbers heavily the cooperation of the staff members and the clients.
Sometimes clients are redirected to use specific helpline contacts in order to acquire the services of their interests. This could be avoided by clients using the email address www.linkedin.com/company/dwp. The staff members respond to the clients without any hesitation or biasness. The helpline contacts have given the UK residents the channels to report any cases of fraud related to the department with immediate effect and the right course of action taken. The UK government has embarked on establishing helpline contacts with more connectivity and supplements them with online servers to make them more reliable. This will be an added advantage to the UK residents as they will be served more efficiently. Clients cannot evade the use of the DWP helpline phone as the wave of digitalization across the world has already taken its course.